1. Information we collect
We collect information you give us directly, such as your name, email address, phone number, company, and job role when you request a quote, book a demo, register a product, or contact our team. If you place an order, we also collect the details needed to process it, including billing and shipping information.
- Contact details you submit through our forms
- Product and warranty registration details, including serial numbers and purchase dates
- Order and payment details, handled by our payment and store providers
- Messages you send to our sales and service teams
2. Information collected automatically
When you visit the site we collect limited technical information such as your device type, operating system, approximate location derived from your IP address, pages viewed, and referring links. We use this to keep the site working, understand which pages are useful, and measure the performance of our marketing.
3. How we use information
We use the information we collect to respond to your requests, provide quotes and product demonstrations, process orders and warranty registrations, provide service and support, improve our products and website, and send you information you have asked for.
- Responding to quote, demo, and contact requests
- Fulfilling orders, registrations, and service requests
- Improving site performance, content, and tools
- Measuring advertising performance and reach
- Meeting legal, tax, and accounting obligations
4. Cookies and similar technologies
We use cookies and similar technologies for site functionality, analytics, and advertising measurement. You can accept or decline non-essential cookies in the consent banner, and control cookies through your browser settings. Declining cookies does not prevent you from using the site.
For the full list of cookies and how to manage them, see our cookie policy.
5. When we share information
We share information with service providers who help us run the site and our business, including hosting, analytics, advertising, payment processing, and email delivery providers. We may also share information with authorized iQ dealers when you ask to be connected with one, and when required by law or to protect our rights.
We do not sell your personal information.
6. Retention and security
We keep personal information for as long as needed to provide the services you requested, meet warranty and legal obligations, and resolve disputes. We use administrative and technical safeguards designed to protect your information, though no system can be guaranteed completely secure.
7. Your choices and rights
You can ask to access, correct, or delete the personal information we hold about you, and you can opt out of marketing email at any time using the unsubscribe link in any message. California residents have additional rights described on our California privacy page.
- Request access to the information we hold about you
- Ask us to correct or delete your information
- Unsubscribe from marketing communications
- Manage cookie preferences in the consent banner
8. Children
This site is intended for professional and business audiences. It is not directed to children, and we do not knowingly collect personal information from children.
9. Changes to this policy
If we change how we handle personal information, we will update this page and revise the date above. Material changes will be announced on the site.